The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.
Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
About the AQS — The only sector-owned, independently audited quality standard awarded to services delivering social welfare legal advice.
Apply for AQS — The assessment process, prices, what’s involved and how long accreditation lasts.
Find advice agencies — Use our map to find approved organisations.
Information for funders — Has an agency applying for funding been awarded the AQS, and what does it mean when an agency has this standard?
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This means they have been awarded the quality standard following a rigorous assessment process. If you already know an organisation which provides help in your community or that runs a helpline, type its name to find it. Alternatively you can search by geographical area (county or city) or by topic.
As an AQS holder, you have access to a wealth of resources. You are able to download a copy of the latest AQS, find information on how to renew the standard, as well as having access to a number of toolkits, including guides on utilising technology, demonstrating impact and outcome, and more. We also further provide details of useful contacts and organisations.
General Data Protection Regulations (GDPR) guidance, compiled by the Advice Services Alliance, is also available to assist AQS accredited advice services prepare for the implementation of the GDPR on the 25th May 2018.